OfferUp Sucks Customer Reviews and Feedback
OfferUp is an online mobile-first C2C marketplace with an emphasis on in-person transactions. It was founded as a competitor to Craigslist, differentiating itself with mobile-friendly apps and user profiles with ratings.
Mimi says"I miss letgo- this new combo site SUCKKKKKSS!!!! 1) you open it and all you see is a banner for verified shops- what happened to all the pics of local sellers - if i want “shops” ill go to ebay or etsy or mercari - i just want garage sale prices from people listing their stuff theyre getting rid of. That what the site started as - so simple. 2) if you attempt to search for items from the drop down menu by picking say “furniture” and set the distance to 20 miles- get an error message saying no items available - really? I seriously doubt that. 3) The Follow button is gone. You still see that people have followers but theres no way to follow a seller anymore. 4) Its glitchy as hell. Who do you have coding this site?!? Spend some damn money on actual pros!! I see youre offering scholarships to kids for coding maybe you should invest that scholarship money into some actual learned coders now. I get error messages when trying to message people with a bear with a broken arm? Whats with the bear? This is a train wreck - back to Craigslist and FB mktplace. Get it together guys. "
Dollar says"I used to use LetGo and it was great when the two merged and became OfferUp things went drastically downhill. I think OfferUp is the trashy website spamming lots of garbage. Almost useless to try to sell anything and you seem to attract the flakiest people."
Paul says"This site sells brand new Gibson les paul guitars for 75 bucks!!!!! Holy shit!!! I’ll take 3000 of them!!! Seriously, letgo destroyed this turd of a site. Lots of local listings, no fake ass ads set up to scam buyers. There’s no moderating of the adds either. They can care less if you get screwed or not. Loved letgo because it brought local people together to sell stuff and just had a ton more listing to choose from. If I was younger, I would start up another company EXACTLY how letgo was set up. OfferUp YOU SUCK YA JACKASS"
Steve says"Offer up is useless. Scams everywhere on it. I had Let Go and bought many things on it. Offer Up is a waste of my time"
Local buyer and seller. says"Letgo was great but Offerup sucks to the max. Garbage ads everywhere. You would think that they would have kept the best features of Letgo and build on that. Nope they implemented the worst from Offerup and cancelled the good features from Letgo. Must be some really stupid people running this site. Looking for their next competitor that will smash them into the dirt where they belong."
Associate (Former Employee) says"Poor management"
Manager (Former Employee) says"Company can not seem too monetize any product without losing tons of money with fraud and risk. No product will be successful until they address the risk associated with the platform. Senior leadership are really just guessing."
Video Producer (Former Employee) says"During my 3 year period here I experienced huge changes in culture and management that changed the environment pretty dramatically. This is to be expected because it is a startup but the changes effected overall happiness. during my 3 year span at OfferUp I saw over 100 employees leave and when I joined the company in 2016 there weren't even 100 employees in the company."
Seller (Former Employee) says"It was just a way to make some quick money it's just an app all I did was sell a couple bikes and some other stuff so if you need quick money it's easy but I didn't want to do it anymore because it was sketchy and I didn't feel safe doing it. Cons: Sketchy and unsafe"
Cheryl Driggers says"Within a 2 week time period I blocked 3 customers due to rudeness and offensive language , however , OfferUp didn't keep them blocked . I finally decided to " let go " of OfferUp !"
Bob says"Offerup used to be very good, but when they combined with the other terrible service LETGO they turned into a terrible site like LETGO. Searches are so bad.
When you try to search for a specific item you get so many other items not related to your search and they send you wasteful notices that are not what you searched.What a waste of time and effort."
Geoffrey Kr says"Old listing,
Let Go was a great app. Too bad offerup bought it and killed it"
b_electric says"Trying to search for something within a 100 radius of my location, that's just not possible with offerup... unless you want to also receive results for the whole. damn. country.
Max you get is 30 miles... quite literally "All or nothing"
Thanks for wasting my time, OfferUp. Glad I was able to chip in some time here and help you keep up the average 1 star rating you've earned so well.
Somebody over there need to letgo of somethin... jus sayin"
Carole Dooley says"Had much better luck on the letgo site . it seems now that they’ve merged they encourage you to pay to boost your ad well if I wanted to do that I would just pay to run my ad somewhere that has a larger audience. Also super annoying when trying to search something used and all these paid ads come up for new crap and when you click on a link it takes you to another site! no thanks if I wanted to shop those sites then I would just go there! Also a lot of China/ fake designer items smh! Marketplace and started doing the same dang thing, stopped using it.!"
Jason Masciola says"Gave a star because they make you. I loved letgo. Offer up is garbage. Besides 1000xs more scammers the ads are old. Offer up doesn’t remove old ads. People obviously don’t answer two year old posts. Loved letgo. Deleting OfferUp. Sad."
Edwin Ortiz says"Very seldom do sellers respond to your inquiries. Worst part when you make an offer or just accept the listed page price seller never accept or respond in order to finish the transaction."
Angel Santiago says"Bring back let go!!! OfferUp SUCKS!! I just deleted the app. Facebook marketplace it is. And I buy tools almost every day. SMH"
Dian Rodriguez says"This app sucks ! Terrible customer service and they will do with your account whatever they want without reason."
Bruce Dempsey says"I was a seller on OfferUp. I sold several items including an antique Greek olive jar, which you are required to use OfferUp's USPS mailing label, which I did. I packed the jar in layers of bubblewrap, boxed it with more bubble wrap and labeled the box on ALL SIX sides: FRAGILE. The item arrived to the buyer broken, the box was intact but the item broke, this was over Christmas 2020, obviously USPS dropped, threw, whatever to the box and broke it. The buyer texted me via the OfferUp site that it arrived broke and she was surprised as it was 'wrapped and packaged well'. OfferUp would not support their shipping and told me THEIR observation was that it was not packaged properly, BS. IF they used UPS, there is a auto, free, max $100 insurance. Using their label, USPS, no insurance, I could not buy insurance, OfferUp would NOT stand by their method of shipping and lack of insurance, all for a $75 item!!! HORRIBLE, go with Chairish, 1stDibs, BUT STAY AWAY FROM OFFERUP!"
Chris Kourkoulis says"This website is terrible I can't sell anything here. They have computerized responses, easy to tell because they use your exact wording when they offer you money for your stuff. Had much better luck on let go. This company bought them and ruined it."
Josh Starck says"Sellers beware!
Do not ship with Offerup. The buyer can simply claim they received an empty box and the seller has no recourse. I have been trying to reach Offerup's support team for 2 weeks but have only received empty automated emails.
Overall it was a miserable experience that left me wondering how it's still in business. I am out money, offerup is out their commission, and the buyer received a free item."
carlos rodriguez says"Trash ass update !!! Shoul have left shy like it was !!!"
James Mazzarella says"What a horrendous replacement for let go. The whole website is a scam and no one at offer up cares."
No Reply says"The new update is trash.
Makes the app slow as s*it and 90% of the time you have to spam click to look at something.
I dont even use this trash ass app, yall should of left it the way it was. That's the downfall of every company, yall fix s*it that ain't broken."
Jenny Griffiths says"I hate the new OfferUp. I used to look on it all the time. Now I'm going to delete it. Just don't care for the new layout. Much better before!"
Brian Pruski says"All of my things I was selling are gone. My 5 star rating is gone. Everything I had archived is gone. Pretty much they erased all of my products"
Sharon says"sorted it out perfectly A wonderful experience and great customer service. Thank you for holding on to my special order a little longer, I truly appreciate it a My son placed an order and received his items which were not very good quality Purchased 158.00 worth of items and it took forever to get them once received they were not worth the money charged, low-grade material and workmanship Their women's clothing looks nothing like their ad. The quality is poor None of the items look even close to what is pictured. Their clothing looks great in the photos, however, what you receive is nothing close. The clothes themselves are cheap, poorly made, and ill-fitting They use photographs of real clothing sold by reputable sites BUT what they send you are knockoffs, cheap copies of the items. Clothing quality is terrible: stitching is less than poor, the textile is very low quality. I decide to return i sent several emails to the company got no response i went on social media Facebook and found this number which was Plus one -𝕥𝕙𝕣𝕖𝕖 𝕠𝕟𝕖 𝕥𝕨𝕠 𝕗𝕠𝕦𝕣 𝕖𝕚𝕘𝕙𝕥 𝕖𝕚𝕘𝕙𝕥 𝕠𝕟𝕖 𝕫𝕖𝕣𝕠 𝕟𝕚𝕟𝕖 𝕤𝕚𝕩-called that number when my line was connected they helped me some with instructions so that can return this merchandise back to them my refund initiated to me!!! customer service was very quick in helping me with the return I appreciate his assistance and efficiency! fantastic with customer service skills. Very quick and efficient. Thanks"
Stephanie Perdew says"Very Happy first-time buyer! really help me solve my problem got a free return label I saw an ad online and the clothes looked beautiful. I ordered 5 items each was nothing like the pictures on the website- the quality is shockingly bad The product did not look anything like the photos on the website The quality or the style is totally different from what you see on the site. It's really cheap stuff. the fabric was shiny polyester and covered in a sheen. In the photos, they were soft cotton. The quality is very poor and some are the wrong size. Also, The clothing was the worst merchandise I have ever received This comes from China and the materials are very cheap it's very shiny. I am told to request a refund on the website but there is no option to do so anywhere the site Their email address for customer service sends an automated reply I went on social media Facebook, Instagram and found this number which was+1-ᵀᴴᴿᴱᴱ ᴼᴺᴱ ᵀᵂᴼ ᶠᴼᵁᴿ ᴱᴵᴳᴴᵀ ᴱᴵᴳᴴᵀ ᴼᴺᴱ ᶻᴱᴿᴼ ᴺᴼᴺᴱ ˢᴵˣ Very --called that number when my line was connected they helped me some with instructions so that can return this merchandise back to them my refund initiated to me!!! customer service was very quick in helping me with the return I appreciate his assistance and efficiency! fantastic with customer service!"